Privacy Policy
Effective date: 28/05/2026
Entity: Waterproofing Integrity Pty Ltd
Website: www.waterproofingintegrity.com.au
Contact: advice@waterproofingintegrity.com.au | 49C, Slough Business Park, Cnr Holker St & Silverwater Rd, Silverwater NSW 2128
1. About this Privacy Policy
Waterproofing Integrity respects your privacy and is committed to protecting personal information collected through our website, business operations and professional services.
This Privacy Policy explains how Waterproofing Integrity collects, uses, stores, discloses and manages personal information. It also explains how you may access or correct your personal information, make a privacy complaint, or contact us about privacy matters.
This Privacy Policy is intended to reflect the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
2. What personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- your name, job title, company or organisation;
- contact details, including email address, phone number, postal address and project address;
- information you provide through website forms, emails, telephone calls or other enquiries;
- information about projects, buildings, sites, defects, inspections, reports, testing or consultancy services;
- billing, invoicing and account-related information;
- communications between you and Waterproofing Integrity;
- information contained in documents, photographs, drawings, reports, specifications, certificates, contracts or other project materials provided to us;
- information about suppliers, contractors, consultants, project stakeholders, owners, builders, developers, strata representatives, facility managers or other relevant parties;
- job application or recruitment information, if you apply to work with us;
- website usage information, including IP address, browser type, pages visited, referring website and other technical information collected through cookies or analytics tools.
In some circumstances, project photographs, videos, reports or site records may incidentally include images or details of individuals. We will manage that information in accordance with this Privacy Policy where it identifies, or could reasonably identify, an individual.
3. Sensitive information
We do not usually seek to collect sensitive information, such as health information, racial or ethnic origin, political opinions, religious beliefs, union membership, criminal record or biometric information.
If sensitive information is provided to us, we will only collect and use it where:
- you have consented;
- it is reasonably necessary for our functions or activities;
- it is required or authorised by law; or
- another permitted exception applies.
4. How we collect personal information
We may collect personal information:
- directly from you when you contact us, submit an enquiry, request a quote, engage our services or provide documents to us;
- from your employer, client, contractor, consultant, builder, developer, strata manager, insurer, lawyer or other project stakeholder;
- during inspections, testing, site visits, meetings, expert reviews or consulting engagements;
- from publicly available sources, such as government registers, professional directories, court or tribunal records, websites or publicly available project information;
- from third-party service providers, such as IT, website, accounting, CRM or project management platforms;
- automatically through our website using cookies, analytics tools and similar technologies.
Where reasonable and practicable, we collect personal information directly from the individual concerned.
5. Why we collect, use and disclose personal information
We collect, use and disclose personal information for purposes connected with our business and services, including to:
- respond to enquiries and requests for information;
- prepare proposals, quotations, scopes of work and contracts;
- deliver waterproofing consulting, inspection, testing, design review, compliance, reporting, expert advisory and related services;
- manage client, supplier, contractor and stakeholder relationships;
- attend sites, conduct inspections and prepare records, reports and recommendations;
- communicate with project parties, consultants, contractors, certifiers, insurers, lawyers, regulators or other relevant stakeholders;
- administer projects, claims, accounts, invoices and payments;
- maintain business records and internal administration systems;
- manage risk, insurance, compliance, legal claims and dispute resolution;
- meet legal, regulatory, contractual, insurance or professional obligations;
- improve our website, systems, services and client experience;
- send service updates, newsletters or marketing communications, where permitted;
- consider employment or contractor applications;
- protect our rights, property, staff, clients and business interests.
We may also use personal information for related purposes that would reasonably be expected in the circumstances.
6. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for our business, professional services or legal obligations. This may include disclosure to:
- our employees, contractors, consultants and professional advisers;
- clients, project owners, builders, developers, contractors, consultants, strata managers, facility managers and other relevant project stakeholders;
- testing laboratories, technical specialists or other service providers engaged in connection with a project;
- IT, cloud storage, website hosting, CRM, accounting, payment, document management and administrative service providers;
- insurers, insurance brokers, loss adjusters and claims managers;
- lawyers, barristers, experts, courts, tribunals, adjudicators, mediators or dispute resolution bodies;
- building certifiers, regulators, councils, government agencies, law enforcement bodies or statutory authorities;
- debt collection agencies or credit reporting bodies, where applicable and lawful;
- any person or organisation where disclosure is required or authorised by law;
- any other party with your consent or where reasonably necessary for the purpose for which the information was collected.
We do not sell personal information.
7. Overseas disclosure
Some of our service providers, software platforms, cloud storage providers or data processors may store or process information outside Australia.
Where personal information is disclosed or stored overseas, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements.
To be confirmed before publication: WI should confirm whether it uses any overseas-hosted systems, such as Microsoft 365, Google Workspace, Zoho, Xero, HubSpot, Mailchimp, website hosting providers, analytics providers or other cloud platforms, and whether specific countries should be listed.
8. Website analytics, cookies and tracking technologies
Our website uses cookies, analytics tools and similar technologies to help us understand website traffic, improve website functionality and enhance user experience.
Cookies are small text files placed on your device when you visit a website. They may collect information such as your IP address, browser type, device information, pages visited, time spent on the website and referring website.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some parts of our website may not function properly if cookies are disabled.
If we use third-party analytics or advertising tools, those providers may collect information in accordance with their own privacy policies.
9. Direct marketing
We may use your contact details to send you information about our services, updates, events or other communications that may be of interest to you, where permitted by law.
You may opt out of receiving marketing communications at any time by:
- using the unsubscribe function in the relevant communication; or
- contacting us using the details in this Privacy Policy.
We will still be able to send you non-marketing communications, such as project, contractual, account, safety, legal or administrative communications.
10. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- access controls and password protection;
- secure document management and storage practices;
- staff confidentiality obligations;
- IT security systems and monitoring;
- secure disposal or de-identification of information when no longer required;
- limiting access to personal information to personnel and service providers who need it for business purposes.
No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee the security of information transmitted over the internet.
11. Retention of personal information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including for project records, contractual, insurance, legal, accounting, professional, dispute resolution and regulatory purposes.
Where personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted to retain it by law, contract, insurance requirements or legitimate business purposes.
12. Accessing and correcting your personal information
You may request access to the personal information we hold about you, or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the details below.
We may need to verify your identity before responding. In some cases, we may refuse access or correction where permitted by law, including where access would affect the privacy of others, prejudice legal proceedings, reveal commercially sensitive information or be otherwise unlawful.
If we refuse a request, we will provide reasons where reasonable and required.
13. Privacy complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will aim to acknowledge your complaint within a reasonable time and respond after we have had an opportunity to investigate the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
14. Notifiable Data Breaches
Where required by law, we will comply with our obligations under the Notifiable Data Breaches scheme. This may include notifying affected individuals and the Office of the Australian Information Commissioner if there is an eligible data breach involving personal information.
15. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of those websites before providing personal information to them.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised effective date.
Your continued use of our website or services after an updated Privacy Policy is published will be taken as acceptance of the updated Privacy Policy, to the extent permitted by law.
17. Contact us
For privacy enquiries, access or correction requests, or complaints, please contact:
Privacy Officer
Waterproofing Integrity
Email: advice@waterproofingintegrity.com.au
Phone: 1300 025 944
Postal address: 49C, Slough Business Park, Cnr Holker St & Silverwater Rd, Silverwater NSW 2128